Payment and Security Policy

Payment Methods

We offer several secure payment options for your convenience:

• Shopify Payments
• PayPal Express Checkout
• Google Payments

All transactions are processed through secure and encrypted connections to ensure the safety of your personal and financial information.

Security Measures

Secure Socket Layer (SSL) Encryption

Our website uses SSL encryption to protect your personal and payment information. This technology ensures that all data passed between our web server and your browser remains private and secure.

PCI DSS Compliance

We are committed to maintaining the security of your payment card information. Our payment processing systems are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), which sets the requirements for secure payment processing.

3D Secure Authentication

For additional security, we use 3D Secure authentication for card payments. This may require you to complete an extra verification step with your card issuer when making a purchase.

Data Protection

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your personal data is collected, stored, and processed in accordance with these regulations.

How We Use Your Information

We collect and use your personal and payment information solely for the purpose of processing your orders and providing our services. We do not store your full payment card details on our servers.

Third-Party Payment Processors

When you pay with Shopify Payments, PayPal, or Google Payments, your payment is processed by these third-party payment providers. Please refer to their respective privacy policies for information on how they handle your data:

• Shopify Privacy Policy - https://www.shopify.com/legal/privacy
• PayPal Privacy Statement - https://www.paypal.com/uk/legalhub/privacy-full
• Google Payments Privacy Policy - https://policies.google.com/privacy

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Withdraw consent

To exercise these rights or for any queries about how we handle your data, please contact our Data Protection Officer at privacy@exound.co.uk.

To learn more about how we use your data, please reach to our Privacy Policy page: https://www.exound.co.uk/policies/privacy-policy

Fraud Prevention

We employ various fraud prevention measures to protect both our customers and our business. These may include:

• Address Verification System (AVS) checks
• Card Security Code (CSC) verification
• Real-time risk analysis

If we suspect fraudulent activity, we reserve the right to refuse or cancel orders.

Updates to This Policy

We may update this Payment and Security Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.

For any questions or concerns regarding our payment methods or security measures, please contact our customer service team at info@exound.co.uk.